Download "Instructions on Change of Address" Form

Public Finance Limited has always been targeting the provision of the best services to customers. By possessing the updated information, we should be able to provide the most effective service to our customers. We sincerely invite you to download the "Instructions on Change of Address" Form", complete and send it to any of our branches. You can also visit any of our branches to update your information.

Customer Suggestion or Complaint
 

At Public Finance Limited, we are deeply committed to providing our customers with superior financial services. As a valuable customer of our Company, we highly value your suggestion or complaint on our products or services. If you have any suggestion or complaint on our products or services, you are welcome to talk to our staff at the branches in person or call our Customer Service Hotline at (852) 2848 1888 or Complaint Officer at (852) 2525 9351 alternatively. Also, you are welcome to send us your suggestion or complaint by mail, fax, or email. You may download or make use of our "Customer Suggestion Form" or "Complaint Form" available at branches.

Before submitting the form, please read our Privacy Policy.

Public Finance Limited (the"Company")
Notice to Customers and Others relating to the Personal Data (Privacy) Ordinance and Public Finance Limited’s Data Policy etc.

Thank you very much in advance for your valuable suggestion. We will follow up your suggestion accordingly. For complaint case, under normal circumstances, we will acknowledge your complaint within 7 calendar days and endeavor to provide you with our final response within 30 calendar days upon receipt. If you are not satisfied with our response, you can request further review of the complaint. The complaint will be responded within 14 calendar days. Please be assured that information related to your suggestion or complaint will be treated strictly confidential and used for service improvement and analysis purpose only.

Whistleblowing

Public Finance Limited is committed to ensuring its business and operations are conducted in an ethical, moral and legal manner. In line with this commitment, the Company has put in place the Whistleblowing Policy and Procedure (WBP) to provide an avenue for all staff and various stakeholders including but not limited to interns, consultants, contractors, vendors, suppliers and/or customers to disclose any improper conduct, or illegal, unethical or questionable practices committed or about to be committed within the Company.

To report the above-mentioned matters, please contact us via email: pflalert@publicfinance.com.hk.

Please provide your contact details including your name and phone number in your message. We may contact you for additional information needed for our investigation. We will accord protection of confidentiality to the whistleblower. We will take all reasonable steps to protect the whistleblower against any discrimination, retaliation or harassment, corresponding to our internal policies.

Customer Feedback Survey

At Public Finance Limited (the “Company”), excellence is one of our commitments. We are committed to upholding our service excellence in our dealings with customers at every point of contact. We seek to deliver excellent products and services to all our customers to meet their financial needs.

To promote our Company’s culture of service excellence, we would like to hear from you on your satisfaction of our service through our survey. Please help us by completing the Customer Feedback Survey and return to us through the following channels.

Access of Data in Credit Reference Agency (CRA)

The following contact information is for our personal loan customers who want to access their own credit data in the CRA.

Telemarketers Acting on behalf of Public Finance Limited

Appointed Third Party of Loan Referral Enquiry Hotline