Security & Fraud
Security & Fraud

Warning against bogus phone calls, SMS messages, business card and loan agreement

 

The Company reminds customers and the public to be vigilant against possible scams:


1. The Company do not appoint any third parties to conduct telemarketing calls on behalf of our Company. There are unidentified parties using the name of “Public Finance” without the Company’s authority to conduct telemarketing calls and/or issue fake business cards to members of the public to solicit for personal loan business.


2. The Company would like to advise all customers that the Company shall not notify any customers of their account irregularities through pre-recorded messages and/or send SMS messages to request them to call a hotline to check the account transactions. Customers are reminded to protect their sensitive information at all times and not to provide any personal information through phone calls or emails.


3. The Company would also like to alert members of the public that there are unidentified parties using the name of “Public Finance” without the Company’s authority to issue false personal loan agreements to members of the public claiming that the personal loan applications have been approved.

 

4. The Company would not request customers to provide any sensitive personal information through hyperlinks, QR codes embedded in SMS messages, e-mails or on websites.

The Company would like to inform members of the public that the aforesaid calls, SMS messages, business cards, and the loan agreement are not being made or issued by the Company or its authorised agents.


If you are suspicious about the identity of the callers or you have received SMS messages or business card, you should request for the callers' full name, branch / department name, and staff number, if applicable, and verify the genuineness of the calls, SMS messages, or business card with us at 2848 1888. You are reminded not to provide your personal information to the suspicious person(s).


The Company has reported similar incidents to the Hong Kong Police and notified the relevant authority on the incidents to protect the interests of its customers and the public.


If you are concerned that you may have disclosed your personal information to the suspicious person(s), please contact us or report immediately to the Police.

 

The Company had made announcement on "Unauthorized Use of the Company's Name to Conduct Telephone Marketing Calls for Personal Loan Business" on 1 February 2017, please CLICK HERE.


Note: If customers do not wish to receive marketing communications from the Company, they may notify the Company in writing or by calling the Company's Hotline above.

 


Public Finance Limited